Contact us
Contact us
Will I be Charged Duties, Taxes and other Fees?
You may be charged with Duties and Taxes when receiving the product. You may be charged with Courier Brokerage fee. Usually Duties/Taxes and Brokerage fees are charged via the courier company at the same time, but some instances they may be charged separately. Please be aware that Murky Jewelry has no control over these fees, and we are unable to estimate what the costs will be this is because each nation varies in duties and taxes. Please get in touch with the customs office in your area for further details. Remember that we are unable to refund you for duties/taxes or courier brokerage fee you paid at the time of delivery.
Will I be Charged Fees for Foreign Transactions?
Other than the total money due for the order, Murky Jewelry does not impose any other costs. Your bank may have imposed additional fees; Murky Jewelry has no control over this. We are based in Thailand, thus banks in other nations may view us as a "foreign company" and impose their own additional international costs. Foreign transaction costs are not refundable through our company.
Please contact our customer service team at admin@murkyjewelry.com with the specifics of the charges if you have verified that Murky Jewelry made the charge.
Three ways to start a project with us.
1. Email us admin@murkyjewelry.com
2. Message us via the website's chat box
3. Message us on Instagram @murky_jewelry
A 60% deposit fee is required for our A-Z Custom Orders. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. The custom order production lead time is estimated at 1-2 weeks. This does not include weekends or holidays.
Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.
Defects or damages can be returned with video proof of opening the vacuumed package. Custom orders are not able to be returned or refunded based on buyer’s remorse.
Please note that if you are using Standard Delivery please allow up to 7 days after production to receive your item! This is subject to change depending on which country you are located.
There are no returns for orders from our A-Z custom program.
Partial refunds are permitted in special cases. For more information, please get in contact with our customer service team via our web livechat or by email admin@murkyjewelry.com
Production lead time for normal orders (meaning all orders not including our A-Z program) will be finished within 5-14 working days (not including holidays). More complicated pieces usually take longer to create such as selected necklaces and bracelets.
This means that if you are living outside of Thailand you will most likely receive your order (5-14 day production lead time +4 day standard delivery) within approximately 18 days after payment. Please note that this is subject to change depending which country your'e located in and whether or not if you chose a private courier or airmail delivery method. The example delivery time above is based on someone living in the United States using private courier method.
For more information please email us at admin@murkyjewelry.com. We will try to get in touch with you within 24 hours.
Please note that we do not accept refunds or returns for earrings.
We also do not accept refund for on sale items or gift cards.
Reasons for Returns:
- Faulty, meaning that the flaw or defect was not disclosed to you before you made the purchase or would not have been obvious to you
- Rings having a sizing issue
To Qualify for Normal Order returns please see below.
To qualify for a return:
- Please note that-We require items to be returned within 14 business days after receiving your item.
- If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.
- Items must be in their original condition without signs of wear or damage.
- You'll also need to provide proof of purchase.
- Items returned must be in all original packaging (tags, box, and pouch included)
- Murky Jewelry is not responsible for return shipping costs.
- You must notify us BEFORE returning merchandise! We will guide you through the packaging process for returns. Unguided returns WILL NOT BE ACCEPTED/REFUNDED as there can be risks of theft and damages.
We deliver World Wide. Our standard delivery (DHL/Fedex) usually takes around 4 business days. This means 4 business days after the product is completed. All orders above $71 (United States Dollars) are shipped from Thailand via DHL or Fedex. Orders below $71 (United States Dollars) have the option to ship via Airmail (Thailand Post). This option is more economical but will take longer to reach your destination. Please note that the delivery duration is subject to change depending on the location of your designated country.
Delivery upon request can be discussed through our live chat or via our admin email (admin@murkyjewelry.com).
If your order hasn't arrived after 7 business days of supposed delivery, please contact us and we will look into the details.
All direct payment methods accepted is available on the checkout page, before the order is completed.
All credit card direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Q: Can I change shipping address?
A: Yes, as long as you are able to notify us 72 hours (3 days) after payment. You can reach us via our livechat or by emailing us via admin@murkyjewelry.com.
Q: Why was I charged twice the amount of my order?
A: Murky.com promises that the cost of an order will only be charged once to your credit card. On your credit card account, the amount can appear twice: the first entry relates to the payment authorization request that is made when you place the order and which will be released, and the second entry verifies the actual transaction.
Q: Can I cancel my order?
A: If your cancellation is at least 24 hours after you purchase the item, you will receive a full refund. If your cancellation is more than 24 hours, you will receive a credit to use for your next purchase. Credit must be used within 90 days.
Cancel by emailing us at admin@murkyjewelry.com or messaging us via our website's livechat.
All products listed on this website are Made to Order. Production and delivery lead times are estimates and are subject to change. In the unlikely case of an order exceeding 14 days in production lead time. The customer should get in contact with our support team. Our contact options are at the footer of the page.
However, for customers that are using our A-Z custom program. Production lead time is discussed based on the project. For more information please email us at admin@murkyjewelry.com
*We do not accept custom orders for Grillz outside of Thailand!*
Please refer to our Instagram page @murky_jewelry for more information about Grillz Pricing and Availabilities. Or simply click the link below.
Click the link below to track your order.
Click here to track your order
Please keep in mind that this link only works for Fedex and DHL. However, if the link does not work please reach out to us and we will fix the issue for you.
For other courier shipping information please check your email or contact us.
We've got your back! This means that if there is any damage to the jewelry's material or workmanship for a period of 1 year following the date of purchase, we will take care of your merchandise. Simply get in touch with us, and we'll cooperate to find a solution.
We collaborate with leading manufacturers to produce long-lasting items. We provide a 1 year warranty because we are confident in the caliber of our goods. However, the warranty does not apply to lost items, regular wear-and-tear (such as a bent ring or broken chain), inappropriate usage or storage of your product, or any modifications made to it by someone other than Murky Jewelry.
Important:
1. Murky's warranty does not apply to products bought through a third-party seller (outside of murkyjewelry.com)
2. We will require a proof of purchase (reciept or email receipt)
3. We do not recommend having our products worked on by outside jewelers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.
Murky Jewelry Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.murkyjewelry.com.
PERSONAL INFORMATION WE COLLECT
When you visit the murkyjewelry.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to murkyjewelry.com, and information about how you interact with murkyjewelry.com. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through murkyjewelry.com, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through murkyjewelry.com (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
OPT OUT
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@murkyjewelry.com